Need help with the Kaastel app or website? Reach our support team through any of the channels below, or check the common questions further down. We respond to every request within 24 hours.
Our team responds within 24 hours.
Common questions
I can't sign in to my account
Sign-in uses Google or WhatsApp — make sure you pick the same method and phone number or Google account you registered with. If sign-in still fails, email us from the address linked to your account and we'll look into it.
How do I list my property?
Sign in, tap List Property, and follow the listing wizard — add your property details, photos and floor plan, then submit. Your listing goes live once it's reviewed.
How do I contact a seller, landlord or agent?
Open any listing and use the built-in chat to message the lister directly. Your conversations stay in the app's chat section.
How do I delete my account?
You can delete your account and all associated data from the app under Settings. See the Delete Account page below for the exact steps and what gets removed.
How do I report a bug or a problem with a listing?
Email us with a short description, the property or screen it happened on, and your device model. Screenshots help us fix things faster.